Contact & Support

How to Reach Us

For questions, support requests, or account issues, you can contact us at:

Email: admin@viperlinkusa.com

We aim to respond to all inquiries within 24 business hours.

What We Can Help With

Support includes, but is not limited to:

Technical issues with radios or SIM cards

Billing and account questions

Assistance with onboarding or network setup

Reporting bugs, abuse, or policy violations

What We Don’t Cover

We are not responsible for third-party services, apps, or hardware not sold or supported by ViperLink USA. Requests that fall outside of our platform or product ecosystem may be referred elsewhere.

User Responsibility

When contacting support, please provide enough detail (device model, account information, error messages, etc.) so we can assist you quickly. Abusive or threatening language towards our support staff will not be tolerated and may result in suspension of service.

Escalation

If your issue cannot be resolved through normal support channels, you may request escalation. Escalated cases are reviewed by management, and resolution may take longer depending on the complexity.