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Returns and Terms Policies

Returns

 

Return Policy


If you’re not satisfied, you can return radios and accessories within 30 days of the purchase date.

Item must include all original packaging, accessories, and materials.


No restocking fees.


Refunds go to the original payment method after inspection.

Original shipping charges are non-refundable; you’re responsible for return shipping unless we made an error.


SIM Cards

Cellular SIMs are single-use once activated.

No refunds on SIM cards once shipped.

If a SIM is deactivated, it cannot be reused, reissued, or refunded.


How to Start a Return

Email admin@viperlinkusa.com with your order number, the item you’re returning, and the reason. We’ll reply with simple instructions and an RMA if needed.

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Terms of Service

Terms & Updates Disclaimer

Effective: 9/16/2025


Acceptance of Policies

By purchasing, activating, or using ViperLink USA products or services, you acknowledge and agree to these policies.

Changes to Policies

We may update these policies at any time. The version posted on our website is the governing version. Updates apply moving forward from their effective date.


 Platform & License Policy

We’re committed to keeping the ViperLink USA network safe, secure, and enjoyable for everyone. Because of this, we reserve the right to suspend or terminate service, remove a radio ID, or revoke an app license at any time, with or without notice, and for any reason, without a refund.


Our approach is simple:

We’ll do our best to communicate with you first and work toward a solution.

If there’s a serious security risk, technical misuse, or disruptive behavior, we may act immediately to protect the network.

Even when we make tough calls, we aim to handle them fairly and transparently.


Fair Use & Prohibited Activities

You agree not to use our products or services for unlawful activities, interference, harassment, network abuse, or anything that compromises the security, privacy, or reliability of the platform.


Service Availability

Service may be impacted by carrier coverage, device compatibility, maintenance, outages, or events outside our control. We do not guarantee uninterrupted or error-free service.


Limitation of Liability

To the maximum extent permitted by law, ViperLink USA is not liable for direct, indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or business arising from the use or inability to use our products or services.


Contact

Questions or problems? Email admin@viperlinkusa.com.


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